1. Order Processing Time
- Ready-to-ship products are processed within 1–3 business days.
- Made-to-order or customized pieces may take 7–15 business days to craft before dispatch, depending on design complexity.
2. Delivery Timelines
- Standard delivery across India takes 5–9 business days post-dispatch, depending on your pin code.
- Delivery timelines are estimates and may vary due to logistics, weather, or unforeseen circumstances.
3. Shipping Charges
- Shipping charges (if applicable) will be clearly displayed at checkout before you complete your purchase.
- We may offer free shipping on orders above a specified value, as communicated on the website from time to time.
4. Secure & Insured Shipping
- Given the value of our products, all orders are shipped via reputed, trackable courier partners with insurance coverage for the transit period.
- A signature and/or OTP verification may be required at the time of delivery for high-value shipments.
5. Order Tracking
Once your order is dispatched, you will receive a tracking link via email/SMS to monitor your shipment in real time.
6. Delivery Attempts
Our courier partners typically make up to 2–3 delivery attempts. If delivery fails after multiple attempts, the order may be returned to us, and re-shipping charges may apply.
7. Serviceable Locations
We currently ship across India. Certain remote pin codes may have extended delivery timelines or COD restrictions.
8. Damaged or Tampered Packages
Please inspect your package at the time of delivery. If the package appears tampered or damaged, do not accept the delivery and contact us immediately at hello@gaurijewellers.com / +91-9717975767 with photos of the package.
9. Contact for Shipping Queries
For questions regarding your shipment, reach out to us at hello@gaurijewellers.com or +91 97179 75767 with your order number.