• Orders can be cancelled free of charge before they are dispatched. To cancel, contact us immediately at hello@gaurijewellers.com or +91 97179 75767 with your order number.
• Once an order has been dispatched, it cannot be cancelled; you may initiate a return once the product is delivered, as per our Return Policy.
• Customized or made-to-order pieces, once production has begun, cannot be cancelled, as materials and craftsmanship time have already been committed.

We reserve the right to cancel an order in the following cases:

• Unavailability of the product or its materials (e.g., specific certified diamond/gold rate lock issues).
• Inaccurate pricing or product information due to a technical error.
• Suspected fraudulent or unauthorized transaction.
• Failure to verify delivery address or contact details.

In all such cases, a full refund will be issued to the original payment method within 7–10 business days.

• Refunds are processed only to the original mode of payment used at the time of purchase.
• COD orders that are cancelled/returned will be refunded via bank transfer/UPI; you will be asked to share your bank details for this
  purpose.
• Refund timelines: 7–10 business days post approval of cancellation/return, though the amount may take an additional 2–5 business days to reflect depending on your bank/payment provider.

• In case of a return, any applicable discount availed through a coupon or promotional offer will be deducted from the refund amount.
• If a free gift was provided with the order and is not returned in original condition, its value will be deducted from the refund.

Any customization, engraving, or certification charges (where explicitly non-refundable and disclosed at the time of purchase) will not be included in the refund.

For assistance, reach out to hello@gaurijewellers.com or +91 97179 75767 with your order ID and reason for cancellation/refund.