Products can be returned within 7 days of delivery, provided they meet the eligibility conditions below.

To be eligible for a return, the product must be:

• Unused, unworn, and undamaged.
• In its original condition with all tags, original packaging, invoice, and certificates (BIS/IGI/GIA, as applicable) intact.
• Free from any signs of resizing, alteration, or engraving done outside of Gauri Jewellers.

The following items are not eligible for return or exchange, unless there is a manufacturing defect:

• Customized, engraved, or made-to-order jewellery.
• Earrings and other pierced/hygiene-sensitive products, once the seal/packaging is opened (unless defective).
• Products purchased during clearance or final sale, where explicitly marked as non-returnable.

• Email hello@gaurijewellers.com or call +91 97179 75767 within 7 days of delivery with your order number and reason for return.
• Our team will schedule a reverse pickup or share return instructions.
• Once the returned product passes our quality check, we will proceed with a refund or exchange as per your preference.

All returned products undergo a mandatory quality check to verify authenticity, hallmark/certification integrity, and condition. Returns that fail this check (e.g., signs of wear, missing certificates) will be sent back to the customer and will not be eligible for refund.

• Exchanges are subject to the same eligibility conditions as returns.
• Any price difference between the original and new product will be collected or refunded accordingly.

We offer a gold exchange/buyback facility as per prevailing gold rates and applicable deductions at the time of exchange. Please contact us or visit your nearest store for current terms.

For all return-related queries, reach out to hello@gaurijewellers.com or +91 97179 75767 with your order ID.